Refund and Returns Policy of Sparknaapo

Effective Date: March 20, 2025

At Sparknaapo, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, please review our refund and returns policy outlined below.

1. Return Eligibility

  • Timeframe: Returns must be initiated within 30 days of receiving your order.
  • Condition: Items should be unworn, unused, and in their original packaging with all tags attached.

2. Non-Returnable Items

Certain products are not eligible for return or exchange, including:

  • Customized or personalized items.
  • Items marked as final sale.
  • Products removed from their original packaging or with tampered seals.

3. Initiating a Return

To start a return:

  1. Contact Us: Email us at info@sparknaapo.com within 30 days of delivery.
  2. Provide Details: Include your order number, item details, and reason for return.
  3. Return Authorization: Our team will provide a return authorization and instructions.

4. Return Shipping

  • Customer Responsibility: Customers are responsible for return shipping costs unless the return is due to our error.
  • Shipping Method: We recommend using a trackable shipping service to ensure the returned item reaches us safely.

5. Processing the Return

  • Inspection: Once we receive the returned item, it will be inspected to confirm its condition.
  • Refund or Exchange: If approved, a refund will be issued to your original payment method, or an exchange will be processed as per your preference.

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify Us Promptly: Contact us within 7 days of delivery with a description and photos of the issue.
  • Resolution: We will offer a replacement, exchange, or refund based on the situation.

7. Exchanges

To exchange an item for a different size or color:

  • Return the Original Item: Follow the return process outlined above.
  • Place a New Order: Once the return is processed, you can purchase the desired item.

8. Gift Returns

If you received an item as a gift and wish to return it:

  • Contact Us: Email info@sparknaapo.com with your gift details.
  • Return Process: We will assist you in processing the return or exchange.

9. Exceptions

Some items may have specific return policies. Please refer to the product description or contact us for details.

10. Contact Information

For any questions or assistance:

Thank you for choosing Sparknaapo. We value your business and aim to provide a seamless shopping experience.